Vizolution…bridging the gaps in your digital channels.
Vizolution provides a suite of solutions that create digital bridges between channels to create seamless customer journeys.
vDoc is a secure customer portal where documents can be uploaded, downloaded and electronically signed at the customer’s convenience. vDoc is fully integrated with Vizolution’s vScreen telephony solution, so that customers can continue or complete their journey via any channel (branch, phone, web), or a mix of channels.
Customers can also access vDoc through any device – smartphone, tablet or PC. To avoid drop-off, vDoc includes integrated workflow functionality that can send periodic, customised email or SMS prompts to ensure customers complete the process.
Click on the image to start a vDoc session
vScreen is an industrial-strength screen sharing solution that allows agents to do everything they can in a face–to-face meeting – including showing, sharing and electronically signing documents.
vDoc is a secure portal that allows customers to securely sign, download, and upload documents at their convenience using any browser, on any device.
vChat delivers an advanced web chat, enhancing a standard web conversation with images, electronic signatures, calculators and the ability to send and receive documents instantly.
"customers appreciate the speed at which business can now be done"
Using vScreen customers are able to see the same documents as the consultant which provides real clarity. We’ve had great feedback from customers who appreciate the speed at which business can be done and the convenience, including not having to tidy the house ahead of a face-to-face appointment!
"helps our intermediaries engage with our new proposition"
Our account managers have been delighted to have a screen sharing capability like vScreen to help our intermediaries engage with our new proposition.
"dramatically improved our customer experience"
vScreen has dramatically improved our customer experience by making the sales process more visually engaging and eliminating breaks and time delays that hamper the non-vScreen sales process. The bottom line is that the customer gets what they want easier and faster.
Used by 4 of the top 5 UK lenders we digitally bridge breaks in the customer telephony journey. Currently being used in mortgages, secured loans, credit cards, account opening, business banking etc.
Used by 2 of top 5 UK insurance companies. Currently being used for Term, GI Payment protection, Motor, CI, Health etc.
Ofgem has levied over £100m in fines to the Energy sector. The core issue is how the industry engages with customers in a way that treats them fairly. We offer Energy companies help by providing agents with a visual script to use with customers ensuring that the process is compliant.
On-boarding, insurance, customer service and retention, our solutions make the customer journey more efficient and engaging when agents are explaining new products to customers.