vScreen is an advanced visual telephony solution that allows advisors to provide the benefits of a face-to-face meeting remotely.
vScreen allows telephony agents and customers to connect via a secure screen-sharing session, accessible on any PC, tablet or mobile. A simple password allows the customer to join a secure vScreen session. Once connected, vScreen facilitates a one-to-one communication allowing agents to show product and compliance information, request electronic signatures and share documents.
vScreen has passed major bank security tests and builds a full audit trail of every agent-customer interaction, meaning we help organisations guarantee compliance. Because we eliminate the traditional breakpoints in telephony journeys, we can also reduce business costs and completion times, as well as increase conversions and improve customer experience rating. Our customers typically see RoI within three to four months.