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if you need to get in touch with us for any reason other than Booking a Demo then you can either call us on:

0845 539 1972

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vScreen

vScreen is an advanced visual telephony solution that allows advisors to provide the benefits of a face-to-face meeting remotely.

 

vScreen allows telephony agents and customers to connect via a secure screen-sharing session, accessible on any PC, tablet or mobile. A simple password allows the customer to join a secure vScreen session. Once connected, vScreen facilitates a one-to-one communication allowing agents to show product and compliance information, request electronic signatures and share documents.

 

vScreen has passed major bank security tests and builds a full audit trail of every agent-customer interaction, meaning we help organisations guarantee compliance. Because we eliminate the traditional breakpoints in telephony journeys, we can also reduce business costs and completion times, as well as increase conversions and improve customer experience rating. Our customers typically see RoI within three to four months.

vScreen at a glance

vScreen assists with customer experience management.

  • Share information, collect electronic signatures and demonstrate complex products.
  • SaaS functionality – Easy to implement, without requirement for integration or significant IT resource.
  • Robust security and compliance, with full audit and archive functionality.
  • Device and browser neutral.
  • Omni-channel journey controlled by the customer.

vScreen Product Sheet

Click to view pdf below:

CASE STUDY – O2

O2 implemented vScreen for their customer retention journey. The results were as follows…

20% Improvement in Retentions

27% Improvement in Customer Satisfaction

47% Improvement in Compliance

Case Study – O2

Click to view pdf below:

Book A Free DEMO

A demonstration of our solutions can be conducted remotely over the phone and via a vScreen session. We will show you how our products can help deliver a vastly enhanced and engaging customer experience. 

Book your free Demo Now...