Get In Touch

if you need to get in touch with us for any reason other than Booking a Demo then you can either call us on:

0845 539 1972

or drop us an email below:


First Name
Last Name*
Company*
Phone
Email
Comments
Please enter characters as shown below:
Reload
Lead Source
 

vDoc

For many sales and service interactions, whether on the phone, online or face-to-face, the process breaks down if a customer does not have the required documentation. This can lead to a poor customer experience, higher levels of drop off and additional costs in manual processing or chasing customers.

vDoc solves this issue by providing a secure customer portal where documents can be uploaded, downloaded and electronically signed at the customer’s convenience. vDoc is fully integrated with Vizolution’s vScreen telephony solution, so that customers can continue or complete their journey via any channel (branch, phone, web), or a mix of channels.

Customers can also access vDoc through any device – smartphone, tablet or PC. To avoid drop-off, vDoc includes integrated workflow functionality that can send periodic, customised email or SMS prompts to ensure customers complete the process.

What makes vDoc different?

  • Provides a secure customer portal where documents can be uploaded, downloaded and electronically signed at the customer’s convenience.
  • Integration with Vizolution vScreen telephony solution, which allows customers to begin their journey in any channel, on any device, at any time.
  • Integrated workflow functionality to manage customer cases, automatically sending periodic customised email and SMS prompts to customers to maximise customer completions.
  • Helps agents to understand their customers’ needs, such as required identification documents, and on-board them quickly and effectively.
  • Customers can submit documentation prior to a branch appointment, speeding up the process.

vDoc Data Sheet

Download a pdf below: