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vChat – provides all of the same functionality of vScreen but in a web chat environment.
Vizolution’s innovative solution transforms a standard webchat into a multimedia experience, allowing agents to show images to customers, send and receive documents and use electronic signatures.
This is all done via a secure 128-bit encrypted environment, with full audit and archive facilities.
With such enhanced functionality, agents can use webchat to showcase complex products and processes, markedly enhancing a basic text conversation.
vChat is available as Software as a Service (SaaS), meaning there is no requirement for expensive infrastructure changes or intervention from IT.
It works irrespective of the operating system or browser and works on all mobile devices, smart phones, and tablets.
vChat ensures the highest level of customer service and experience, improved first call resolution, high sales conversion rates and shorter timescales – without the need to physically meet the customer face-to-face.
what makes vChat different
Transforms normal webchat into a multimedia experience
Advisers can display images, send and receive documents securely and utilise electronic signatures
SaaS solution, so no need for IT changes
Works first time, every time on all browsers and devices
Improves customer experience, first call resolution and sales conversions
Shortens timescales by eliminating physical fulfilment
Enhanced webchat functionality
Archived audit trail
vChat Data Sheet
Download a pdf below: