Making Agents Bionic – The evolution of the call centre.

The role of the call centre is changing as simple customer journeys become self-serve. The call centre of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.

Download this white paper to find out:

  • The changing role of the call centre
  • How call centres use technology to improve the customer-agent interaction
  • The future of the call centre agent