Why insurers need to transform the customer experience.

As an industry under pressure, the insurance market is facing a myriad of challenges including downward pressures on pricing, low switching barriers and a lack of perceived differentiation.

This white paper highlights the shift towards customer experience allows readers to learn:

  • Why CX can deliver a long term competitive advantage
  • How insurers are benefiting from a CX focus
  • What the critical success factors are for creating a successful CX strategy