This short video gives some hints and tip for team managers to encourage vScreen usage in their teams.
If you have any questions or would like to chat to one of our team about how we can help you increase usage in your company please email:
vScreen is an industrial-strength screen sharing solution that allows agents to do everything they can in a face–to-face meeting – including showing, sharing and electronically signing documents.
vDoc is a secure portal that allows customers to securely sign, download, and upload documents at their convenience using any browser, on any device.
vChat delivers an advanced web chat, enhancing a standard web conversation with images, electronic signatures, calculators and the ability to send and receive documents instantly.
"customers appreciate the speed at which business can now be done"
Using vScreen customers are able to see the same documents as the consultant which provides real clarity. We’ve had great feedback from customers who appreciate the speed at which business can be done and the convenience, including not having to tidy the house ahead of a face-to-face appointment!
"helps our intermediaries engage with our new proposition"
Our account managers have been delighted to have a screen sharing capability like vScreen to help our intermediaries engage with our new proposition.
"dramatically improved our customer experience"
vScreen has dramatically improved our customer experience by making the sales process more visually engaging and eliminating breaks and time delays that hamper the non-vScreen sales process. The bottom line is that the customer gets what they want easier and faster.
Used by 4 of the top 5 UK lenders we digitally bridge breaks in the customer telephony journey. Currently being used in mortgages, secured loans, credit cards, account opening, business banking etc.
Used by 2 of top 5 UK insurance companies. Currently being used for Term, GI Payment protection, Motor, CI, Health etc.
Ofgem has levied over £100m in fines to the Energy sector. The core issue is how the industry engages with customers in a way that treats them fairly. We offer Energy companies help by providing agents with a visual script to use with customers ensuring that the process is compliant.
On-boarding, insurance, customer service and retention, our solutions make the customer journey more efficient and engaging when agents are explaining new products to customers.