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News

Vizolution > About Us > News (Page 7)

I spoke to a Michael, a mortgage adviser, yesterday who had been in the industry for about 20 years and had just joined one of the big banks.  I asked him what he thought about the MMR and the additional pressures that it would place on the advice process. His main concerns as a branch adviser were of customer service and compliance. After the MMR almost...

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Vizolution, the parent company of vScreen has been highly commended in the 2014 Mortgage Finance Gazette awards. Now in its 14th year, the Mortgage Finance Gazette Awards acknowledge the achievements over the past year in the mortgage lending industry. Vizolution was highly commended in the Innovation category for their vScreen product which has won numerous contracts over the past year with firm such as Santander, Legal &...

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Screen sharing can safeguard the MMR sales process for lenders and advisers through the creation of a fully recorded, time and date stamped process says Vizolution. The firm which today published its third MMR white paper says that using screen sharing can provide an audit trail of what documents were discussed with a client and, through electronic signatures, can show that a client understood and accepted...

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Vizolution’s mission is to take this adage to the forefront of customer interactions and create the next generation face to face experiences, by enabling people to communicate with people in the most effective way, wherever they are – living room, garden or toilet (Uck!) (75% of mobile users use their phone in the toilet!) Our clients face the very real problem of either serving customers in...

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With just over six months to go until the implementation of the Mortgage Market Review, Vizolution today publishes the second of a series of white papers looking at the potential impact of the MMR. In its second white paper Vizolution identifies the branch advice issues that will be faced under new MMR rules which govern that in almost all circumstances mortgage advice will need to be...

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Building bridges: U Bein is the longest teak span bridge in the world, stretching on for 1.2km I previously talked about the importance of service in the digital age – Big Data and Analytics, Digital engagement, Digital innovation etc - and how it requires new thinking and new experiences. Today I want to explain to you how this is possible within the contact centre. It’s time...

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Vizolution today announced that Santander is to use its screen sharing for business solution, vScreen to enhance the service it offers customers which will be rolled out to 850 staff. The technology allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience, and in a completely secure environment.  It means advisers can show the customer product and regulatory information...

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Richard Hurst marketing director at Vizolution looks at the implementation of MMR and the role that technology has to play. It’s just over six months now until the implementation of the MMR. It’s easy to underestimate the effect that  the MMR is going to have on writing mortgage business; let’s be clear, this will be the biggest change that  we've seen since M Day back in...

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Richard Hurst has joined Bill Safran at Vizolution as its marketing director to help grow the company and expand into new markets. Richard has been in the mortgage industry for almost twenty years and joins Vizolution with immediate effect. This is not the first time they have worked together; Richard Hurst worked with Bill Safran for many years at Trigold when Bill was CEO and...

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