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Vizolution > About Us > News (Page 6)

Please see below a press release issued on behalf of ESTnet, the network representing electronics and software technologies sector in Wales. The ESTnet awards celebrate the innovation that exists in Wales and recognises the contribution that the technology sector makes to the Welsh economy. Port Talbot-based, screen sharing IT company Vizolution is in the running for a prestigious award celebrating excellence in the electronics and software...

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The MMR will obviously have a dramatic and far-reaching effect on customers. Although there is much to be said for the improved advice that customers will receive, this comes at a significant cost in terms of the actual mortgage buying experience itself. Customers who would historically have undergone a 15-20 minute non-advised process will now be forced into a 90-120-minute advised process instead. For the...

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Vizolution says that introducing visuals to the sales process may be the answer to getting the right information from clients while keeping them engaged.  This comes in light of the high level of detail that Kensington Mortgages revealed last week that it would require from customers, via brokers, on its new household expenditure form. The only way for an adviser to navigate the new, complex and...

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Vizolution has been named as a finalist in the following two categories: Best Use of Technology in Customer Service (jointly nominated with Santander) Most Disruptive Financial Sector Technology Bill Safran, CEO at Vizolution said: “It is a great honour to even be included as a finalist in this prestigious award let alone a double finalist. The list of finalists looks like the who’s who of financial services technology and we are...

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Santander and Vizolution have jointly been selected as finalists for the 2014 Customer Contact Innovation Awards. The firms were nominated following the introduction of Vizolution’s vScreen solution into Santander’s Telephone Distribution division for credit cards. The professional planning forum announcement said: “This year’s entries were of a brilliant quality, with a great breadth of topics, and especially strong in the key areas that our community is...

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“2013 was an exciting and busy year for Vizolution. We doubled the size of our team, published a series of white papers, saw the use of vScreen expand into new market sectors both in the UK and abroad and welcomed a host of new clients including Santander, Coventry BS and L&G. As a result of this growth vScreen is now live in 3 of the top...

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By: Marcio Rodrigues, Customer Propositions Director – Vizolution @MarcioOnTW Ho ho ho, it's that time of year again. Ho! Wait Christmas is gone and 2014 is upon us…… I decided this year to take time to reflect on 2013 and provide some customer experience New Year resolutions. As I look back, I can’t help but think it’s been more of the same in 2013. We seem to go around...

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The Customer Experience Professionals Association [CXPA] has appointed Marcio Rodrigues, Customer Propositions Director at Vizolution to their UK Board of Ambassadors. The CXPA is a global non-profit organization dedicated to the advancement of customer experience management practices. Founded in April 2011, the CXPA has more than 75 Corporate Members and over 2,300 members. The CXPA supports the professional development of its members and advances the field by providing...

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We always like to show how vScreen is working in live environments and so we’ve added a case study regarding Martindale Hubbell to our resources page. Martindale Hubbell sells complicated subscriptions services to lawyers around the world. They needed a mechanism to share with prospects during a telephone conversation some slides that could visually describe the service. The result? ...

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Vizolution has launched vChat, a new web chat capability for advisers or agents speaking to clients remotely. vChat significantly enhances the concept of web chat, enabling the adviser to enhance a standard web chat conversation with images, electronic signatures, calculators and the delivery of files associated with the web chat text. vChat therefore transforms normal webchat into a multimedia experience.  The use of images will significantly enhance...

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