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News

Vizolution > About Us > News (Page 5)

Santander has won the Innovation Award 2014 for Digital Customer Solutions for using vScreen screen sharing technology to replicate the branch experience on sales calls, raising customer satisfaction to 97%, cutting credit card fulfilment times by 75% and lifting revenue by 17%.   Organised by the Professional Planning Forum, these sought-after awards celebrate and benchmark excellence in the industry. The winners showcase innovations that deliver demonstrable improvements to...

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Could remote face-to-face represent a significant opportunity for insurance call centres? At a recent CCMA event hosted by Ann-Marie Stagg, the General Insurance sector debated the potential benefits of exploring new technologies to enhance the customer experience. The event was attended by senior representatives from 15 leading UK insurers. Ann-Marie Stagg, Chair of the CCMA,  led a discussion on how technology has the potential to enhance the...

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Vizolution has launched its screen sharing solution vScreen into the pensions sector as a solution for the 13 million people promised free and impartial advice by the Chancellor in the recent budget announcement. As part of his shake up of the annuity market, the Chancellor promised that that all people on defined contribution plans will no longer be forced to buy an annuity.  Under these plans,...

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Vizolution is very pleased to announce that it is a Finalist in the UK Digital Experience Awards 2014. The Awards have been launched this year to recognise and celebrate the delivery of exceptional customer experience through digital channels and media across a broad spectrum of industries.   Vizolution is a Finalist in the Banking and Insurance category of the national awards. Finalists in each of the 11 categories will...

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Vizolution and Santander have jointly won a highly commended award at the FStech gala awards event for Best Use of Technology in Customer Service. Pictured is Vizolution CEO Bill Safran (left) and Glenn Lindsay, Director, Telephone Distribution at Santander with the award. Now in its 14th year, the FStech Awards recognises excellence and innovation in the field of information technology within the UK and EMEA financial services sector....

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Vizolution today [4 April 2014] announced that it has appointed Peter Nicol as Sales Director. Peter has over 20 years’ experience in sales leadership and executive positions within the Enterprise Software, Financial Services, Unified Communications and Telecom industries. Peter has led Sales and Marketing teams across the EMEA region for both start-up and larger organisations.  Most recently Peter was Head of Sales for Aspect Software in Northern Europe  where...

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On 27 March 2014, vScreen, the patented screen sharing solution from Vizolution was named Innovative Software of the Year at the ESTnet Awards 2014 at the SWALEC Stadium, Cardiff. The Awards were attended by representatives from the industry in Wales and were joined by Mrs Edwina Hart AM, Minister for Economy, Science and Transport. The evening celebrated the extent of world class technology-led activity taking place in Wales, in an industry...

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vScreen, the patented screen sharing solution from Vizolution has been named Innovative Software of the Year at the ESTnet Awards 2014, which took place on 27 March at the SWALEC Stadium, Cardiff. The Awards were attended by representatives from the industry in Wales and were joined by Mrs. Edwina Hart AM, Minister for Economy, Science and Transport. The evening celebrated the extent of world class technology-led activity taking place...

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Scanes is a well networked and growth focused senior executive with over 30 years experience in the Global Contact Centre BPO and Management Consulting industries. Scanes was a Managing Director at Accenture UK & Ireland for the past 12 years where at various points during this time he ran the Communications, Media and Technology consulting practice, ran the Financial Services (Banking and Insurance) practice and the...

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