Get In Touch

if you need to get in touch with us for any reason other than Booking a Demo then you can either call us on:

0845 539 1972

or drop us an email below:


First Name
Last Name*
Company*
Phone
Email
Comments
Please enter characters as shown below:
Reload
Lead Source
 

News

Vizolution > About Us > News (Page 4)

Vizolution has today published a white paper highlighting the critical issues facing energy providers and identifies tangible, immediate and long term solutions. Energy firms have suffered considerable criticism over recent years from both the public and their regulator Ofgem, with over 5.5m complaints last year and over £100million in fines since 2010. The white paper outlines how complaints and a breakdown of trust between the public...

Read More

Below we are delighted to offer another blog from the highly respected Dr. Frederic Ponsignon, Researcher in Service and Process Management, University of Exeter     In a previous post, I argued that the journey of the average customer in the financial services sector resembles a continuum or life-cycle. It is so because a service experience involves multiple interactions or transactions taking place over a long period of time. Take, for...

Read More

Vizolution and Santander have been jointly shortlisted for the CCA Excellence Awards 2014 in the category of Best Technical Partnership CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Awards are the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer...

Read More

Vizolution is launching its award-winning screen sharing solution vScreen into the Utilities sector as the answer to delivering information to customers in a clear, engaging and transparent way. Utility firms have suffered criticism over recent years from both the public and their regulator Ofgem, who has imposed over £100 million in fines since 2010. Criticism has centred on the fact that telesales staff were not providing customers...

Read More

When customers decide to approach an organisation these days a multitude of actions already have taken place in most cases. In a connected world, information is available in bucket loads and customers are not afraid to use it to get the best outcomes. Marketing spends billions of pounds every year trying to understand customer needs, creating products and services that are relevant, distributing it through...

Read More

  Today's guest blog comes from Patrice Bernard, an Innovation & Technology Consultant at Conix Consulting. His blogs share and comment on the news on emerging technologies and practices in the financial services. Please forgive us for any errors in the translation or scroll down to read Patrice's original blog in french.     It seems that the Vizolution solution of sharing web screens has already been adopted by the largest banks and British...

Read More

Vizolution is pleased to announce that LV= is to pilot the use of vScreen to deliver an augmented call centre experience using visuals to improve the end-to-end customer journey in Its life and broker insurance divisions. The system allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience, and in a completely secure environment. It means advisers can show...

Read More

The much anticipated new set of rules as laid out in the mortgage market review are now in force and it’s been great to read over recent months, announcements from lenders confirming that they are ready, willing and able to fulfil these new requirements. However, the issue as I see it isn’t that a new series of appropriate questions need to be asked and additional considerations...

Read More

Marcio Rodrigues, Customer Proposition Director, Vizolution. Soldiers across the world and down the ages will tell you that time spent on reconnaissance is rarely wasted. When lives are at stake it pays to find out as much as you can about the enemy's strength, deployment and intentions. The general receiving information from his scouts, spies (and, today, drones) needs to have the right mindset to understand what...

Read More

The Rise of the Phoenix - Practices for the Co-creation of Successful Service Experiences in Financial Services Author: Marcio Rodrigues, @MarcioOnTW    The business world is undergoing a so called creative destruction or sometimes known as Schumpeter's gale - "process of industrial mutation that incessantly revolutionizes the economic structure from within, incessantly destroying the old one, incessantly creating a new one." This reminds me of the Phoenix – the mythical...

Read More