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Vizolution > About Us > News (Page 3)

Vizolution has today published their second white paper on the energy sector highlighting how energy companies can learn from real world examples of customer service success in the financial service sector. Vizolution is the provider of vScreen, a market leading screen sharing technology that allows a presenter to remotely and securely share visual information with a customer on a real time basis during a call. The white paper...

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Vizolution has today appointed Stavros Aivaliotis to the role of Customer Success Director. Stavros will work with a variety of Vizolution’s customer stakeholders including sales, operations, IT, compliance and QA to ensure the smooth implementation of vScreen into their customers’ businesses. Stavros has more than 20 years of experience with Customer Service, CRM, Operations, Business Improvement, Contact Centres, Sales, Business Development and Strategy and has held Senior...

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Vizolution is pleased to announce that Allied Irish Banks, p.l.c, (AIB) is piloting its screen sharing solution vScreen. AIB will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for both retail and business customers. One of the key benefits of vScreen is that the simplicity of the system and the ease with which the customer can enter a vScreen...

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    Following a successful pilot resulting in 97% positive customer feedback, Wesleyan, one of UK’s financially strongest mutuals with over 300 consultants, is rolling out the ability for customers to receive advice remotely using Vizolution’s award-winning screen sharing solution, vScreen. vScreen allows a presenter to remotely and securely share visual information with a customer on a real time basis during a call. vScreen gives Wesleyan’s financial consultants...

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Marcio Rodrigues, Customer Propositions Director at Vizolution and Board Ambassador for the CXPA, a global non-profit organisation, will lead a panel discussion with CX leaders at this year’s Insight Exchange, during which they will discuss their current roles, the professional path that led to their role, and what it takes to be a successful CX leader. The roundtable entitled "Customer Experience Life Story: The Journey to...

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Author: Marcio Rodrigues, Customer Proposition Director, Vizolution. Follow  @MarcioOnTW  Call centres are lagging behind other digital channels. Call (almost) any call centre today and your experience is likely to be the same. You are forced through the IVR menu before finally reaching a human to interact via voice and that’s it. I’ve talked about call centres running blind in a blog before. Digitising your call centre processes...

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Vizolution is launching its award winning screen sharing solution vScreen into the telecoms sector as the next growth phase for the company. The telecoms sector is highly competitive with firms facing pressure to deliver an exceptional level of customer service within a heavily regulated environment. Mobile phone providers are regulated by Ofcom and the Financial Conduct Authority for financial products such as phone insurance. Vizolution has...

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We’re looking for a Customer Success Manager Vizolution is recruiting for a Customer Success Manager who will report directly to the Sales Director. The role is to lead the process from the signing of the contract through to implementation and roll out of vScreen within the customer organisation. Job Description You will be expected to run customer workshops to identify the scope of the customer facing solution Vizolution’s...

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Vizolution’s patented screen sharing solution, vScreen, has won the 2015 Innovation award for non-lenders at the Mortgage Finance Gazette awards, held in London on the 12 November. Now in its 15th year, the Mortgage Finance Gazette Awards acknowledge the achievements over the past year in the mortgage lending industry. vScreen is an innovative, screen sharing for business technology that allows a presenter to conduct a full interactive...

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  Vizolution has won the coveted Technology award at the 2014 Made in Wales awards for their screen sharing solution vScreen. The technology award was for the company with the biggest impact in the areas of electronics, software, computer hardware or telecommunications. Judges praised the international potential of Port Talbot-based Vizolution's system vScreen. The Made in Wales awards celebrate the best in Welsh manufacturing, product development and design...

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