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News

Vizolution > About Us > News

The emphasis on Customer Experience (CX) is never more apparent than in the insurance industry where the focus has primarily been on price competition driven by a commoditised market. Businesses are now recognising the long-term benefits of using CX as a differentiator. In fact, a recent Gartner study found that in 2017 - 89% of organisations expect CX to be their differentiator and predict by...

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Grethe takes on the role of COO to provide the operational foundation for the future rapid growth of Vizolution. Grethe will also be tasked with optimising the operations and delivery of the business to deliver maximum value for clients. Grethe brings a wealth of expertise to the role with more than 25 years’ experience across operations roles within technology providers including Ericsson, Anite and most recently...

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HSBC’s innovative use of Vizolution’s vDoc customer document portal to improve their mortgage process has won the 2017 award for Collaborative Innovation at the Mortgage Finance Gazette awards.   Alex Noble from Vizolution and Jason Jeffrey from HSBC collected the award from MFG editor Jo Atkin.   HSBC analysed their current mortgage processes and identified that if customers could provide the bank with the essential information prior to their...

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Vizolution CTO Huw Rees was delighted to be invited to the launch of the Google Garage workshops in Port Talbot on Thursday 24th November to speak with the First Minister of Wales, The Right Honourable Carwyn Jones AM.   ONLINE search engine Google unveiled the digital garage in Port Talbot in a drive to boost skills. The exciting new venture saw personal training delivered to people and small business, along...

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Vizolution has won recognition for their vDoc solution and their continuing business growth.    NatWest’s DigiDocs, a cloud-based document sharing solution which is based upon Vizolution’s vDoc, secured the 'Gold Award for Innovation in Financial Services' at the Digital Impact Awards 2016 against a highly competitive field including Lloyds Banking Group, PayPal, Zurich Insurance and GoCompare.com.     Ankit Chhajer - Digital Lead, Sales Experience Optimisation – NatWest said, “We...

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  Vizolution today announced that it has received £5m in new equity investment to drive product development and international growth.   Vizolution is a leading SaaS customer experience tech company, whose omni-channel solutions are used by some of the largest UK financial services, telco and utility companies to streamline their customer journeys. Since its launch in 2013, Vizolution has achieved triple digit annual growth rates and has won...

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Vizolution is proud to support SwanseaCon 2016 and we are looking for more terrific people to join our team.   Vizolution is a great place to work for software professionals and we're now recruiting .NET & Front-end Developers / Testers for our offices in Port Talbot and Bristol. To enter into the prize draw just send us an email to swanseacon@vizolution.co.uk with the subject “Hi from SwanseaCon” before the end of the...

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 Register for our Webinar today - limited spaces!     Join us as we explore:   The challenges facing organisations that serve and sell to customers through multiple channels including telephony, stores/branches and online.   The impact these challenges are having on both organisations and customers.   How leading organisations are using technology to address these challenges and deliver improved customer service and increased sales.     We will reflect on how organisations have typically evolved from...

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  Vizolution in partnership with NatWest has won IT Innovation of the Year at the prestigious Retail Banker International awards.   The awards, held at the Waldorf Hotel, London on the 19th May recognised a range of categories both locally and globally.   For the IT Innovation of the Year award judges looked at banks that had delivered an IT project on time and within budget that produced measurable productivity...

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 NatWest, in partnership with Vizolution has been shortlisted for the Best Use of Technology in Customer Service category. NatWest created a new customer portal called DigiDocs, based upon Vizolution’s Omni-channel document solution vDoc. Now in their 16th year, the FStech Awards recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sector. Winning entries will come from financial services institutions...

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