Vizolution…bridging the gaps in your digital channels.
Vizolution provides a suite of solutions that create digital bridges between channels to create seamless customer journeys.
Vizolution allows your customers to navigate complex journeys and digitally send, receive, sign documents on a real time basis. This means that your customers complete their desired journeys without being forced to use paper, post or personal visits. Now you can offer the quality of face-to-face meetings with the convenience, cost efficiency and compliance of telephony and web.
vScreen is the Market leading screen sharing solution that allows an agent to do everything they could in a face–to-face meeting including showing, sharing and electronically signing documents.
vDoc is an innovative, secure, omni-channel industrial grade portal that allows customers to securely sign, download and upload documents at their convenience using any browser and any device.
vChat delivers an advanced web chat that enhances a users standard web chat conversation with images, electronic signatures, calculators and the secure sending and receiving of documents.
vVid is a truly advanced video and telephony solution that is fully integrated with vScreen allowing a customer to both see and speak with a remote agent which enhances the interaction.
"customers appreciate the speed at which business can now be done"
Using vScreen customers are able to see the same documents as the consultant which provides real clarity. We’ve had great feedback from customers who appreciate the speed at which business can be done and the convenience, including not having to tidy the house ahead of a face-to-face appointment!
"helps our intermediaries engage with our new proposition"
Our account managers have been delighted to have a screen sharing capability like vScreen to help our intermediaries engage with our new proposition.
"dramatically improved our customer experience"
vScreen has dramatically improved our customer experience by making the sales process more visually engaging and eliminating breaks and time delays that hamper the non-vScreen sales process. The bottom line is that the customer gets what they want easier and faster.
Used by 4 of the top 5 UK lenders we digitally bridge breaks in the customer telephony journey. Currently being used in mortgages, secured loans, credit cards, account opening, business banking etc.
Used by 2 of top 5 UK insurance companies. Currently being used for Term, GI Payment protection, Motor, CI, Health etc.
Ofgem has levied over £100m in fines to the Energy sector. The core issue is how the industry engages with customers in a way that treats them fairly. We offer Energy companies help by providing agents with a visual script to use with customers ensuring that the process is compliant.
On-boarding, insurance, customer service and retention, our solutions make the customer journey more efficient and engaging when agents are explaining new products to customers.